FAQs

Ordering

No!  You don't have to register an account or do anything other than proceed through the checkout.  We'll ask for your email address so we can send everything to you including your order confirmation, tracking number, and delivery details.

If you've ordered from us previously and the system is saying your email is already registered, please contact us to resolve this issue before checking out.  Or you're welcome to use an alternate email address to place this order as well.

Although we prefer you place your order and checkout through our website, you can place your order by calling (512) 357-2261 or emailing it to sales@lonestarbadge.com.  However, please keep the following in mind when doing so:
 
1) Called-in and emailed orders are a manual process and may be subject to a processing fee to cover the labor needed to put the order in the system.
 
2) Online orders are processed faster than manual orders taken over phone or email.  If you'd like your order processed right away, please order online and feel free to contact us if you have any concerns regarding your in-hands needs.
 
Orders placed online by you are always the quickest and most accurate way to proceess your order.  Some e-commerce websites have online ordering, but simply get an e-mail order request form with your order information and then process it manually.  We are a true online business - everything, from our accounting to inventory to order and customer management, is handled strictly online.  Our customer service team enters the order using the same site and same checkout process that you would if you placed your order yourself, so you can avoid processing delays and inaccuracies by placing the order online when you're ready.  And we're available by email or live chat if you have any questions along the way.

Yes!  A proof of your badge will be created by the system at the time of order.  Please review this proof for accuracy prior to submitting this order.  This is the file that we will use to print and will not be able to make any edits prior to printing.

Generally speaking, yes.  All personalization will appear exactly as you enter it and will not be modified prior to production.  However, any photos, product images, or proofs shown on our website or supplied by our team are provided as a general representation only.  Colors shown on your screen, on your finished product, and on past orders that you may have received may all vary due to variety of industry factors.

Order Status

Our standard production time is approximately 1-2 business days, not including weekends or national holidays, so your order will typically ship in that time period under normal circumstances.  Production time refers to just the amount of time it takes us to make and prepare your order though.  Please keep in mind there will be additional time before your order actually arrives to you (the transit time), just depending on which shipping method you select.

Changes, cancellations, and exchanges are not available.  Please be sure to review your order thoroughly, provide your complete shipping address (including your suite or apartment number),  and verify all spelling and design details are correct.  We will not proof-read your design, edit your order, or correct your shipping address prior to production and shipment.  It will be your responsibility to place a new order if any changes are needed.

If you feel we have made an error with your order or if you have any concerns about your order, please contact us immediately so we can further discuss.

Payments

We currently accept payments via major US credit cards (Visa, MasterCard, American Express, Discover).  We unfortunately can't accept credit card payments from outside of the US.

CSC stands for "Card Security Code".  This is a 3- or 4-digit number shown on the front or back side of your debit or credit card.  This code is requested at checkout to help prevent fraud by verifying that a debit or credit card payment is being submitted by the actual cardholder.

AVS stands for "Address Verification Service".  It's a tool provided by debit and credit card processors and banks to help prevent fraud by verifying the correct address associated with the cardholder's credit card account.  When checking out, please be sure the billing address you enter exactly matches the billing address on file for your card, otherwise the transaction will be declined or voided.

Payments can be declined for a number or reasons.  Typically you'll receive an error message if your card was declined which should tell you the reason.  If it's due to a "CSC" or "AVS" fail, that means you will need to correct the card's security code and/or billing address before trying your transaction again.  Your transaction will also be declined if your address is outside of the United States, so please be sure you're using a major US credit card.  Some other reasons for declines might be insufficient funds or if you have tried to submit the transaction too many times in a short period of time.  If you have any issues with declined or voided transactions, please reach out to your bank for the next steps.

Returns

No, there are no changes, modifications, cancellations, returns, or exchanges available for your order since you're ordering custom printed items (custom-manufactured).

If you feel we have made an error with your order or if you have any concerns about your order, please contact us immediately so we can further discuss.

Shipping and Delivery

The shipping transit time (after production has been completed) will depend on the method you select and your distance from us in Texas.  Economy shipping, typically via USPS First Class Mail, usually takes 2-5 business days, but can take longer (up to 10 business days).  Priority shipping, typically via USPS Priority Mail or FedEx Express, usually takes 2-3 business days.  UPS Ground can take 2-5 business days or longer.  Delivery dates are not guaranteed, but please refer to the estimated delivery dates for each method at checkout to select the method that works best for your in-hands needs.  Contact us if you have any questions on how long your order will take to arrive.

Yes!  As soon as your order ships, we'll email the tracking number to you.  From that email, you can even sign up to receive shipment notifications via text message right to your phone.

Once your order is delivered, you'll also receive a delivery confirmation email (and text, if enabled).

We strive for 100% accuracy when shipping orders, but we, unfortunately, do make occasional errors.  It could simply be that we shipped your order in separate boxes and not all of them arrived yet, or it could be that we made an honest mistake, in which case we'll do whatever we need to do to make it right as quickly as possible.  If you have any issues with a shipment you received, please feel free to contact us at sales@lonestarbadge.com so we can make it right.

Please note that damaged, lost, or delayed packages that occur during transit will need to be handled through the shipping carrier.  LoneStar is not responsible for the package once it leaves us.  You will be responsible for reaching out to the carrier (USPS, UPS, etc.) directly and ask for their assistance on how to handle the next steps in order to investigate the package or to start the claim process (if applicable; please note claims can not be filed for First Class Mail shipments).  We're happy to provide you with the tracking number and you can feel free to contact us if there's any other information they need, however, we will not be able to contact the carrier (UPS or the post office) on your behalf.  Any replacement or additional badges needed will have to be purchased again.  We will not replace badges free of charge for missing, damaged, or delayed products as caused by the carrier.